Terms of service

Last updated 1 October 2026. This page summarises how we work. The exact scope, price and schedule for your project are always set out in a written agreement before any work starts. That document takes precedence over this page.

How an engagement runs

• Blueprint. A fixed-fee diagnostic. Its fee is credited toward the Foundation if you proceed within 60 days.
• Foundation. A one-off project, from £3,500, paid in milestones agreed in your proposal.
• Growth Management. A monthly service, from £900, paid in advance each month.
• Everything else (campaign content, websites, Shopify builds, mini web apps) is scoped and quoted as its own project.

Revisions and scope changes

Each service carries the revision allowance stated in your proposal (for example, two rounds per creative set). Work beyond the agreed scope or allowance is quoted separately before it starts. We don't bill for extra work without agreeing it first.

Ad spend

Advertising budget is paid by you directly to the ad platforms (Meta, Google, TikTok and similar). We do not hold, mark up or take a percentage of your ad spend.

Ownership

Ad accounts, pixels, dashboards and any other accounts we set up are created in your name. Our access to them can be removed by you at any time, including during an active engagement.

What we guarantee

We guarantee the work: delivered as scoped, on time, with every tracking event tested before launch, and a 14-day correction period after launch to fix anything not working as scoped, at no charge. We do not guarantee sales, leads or a return on ad spend, because product, pricing and fulfilment stay in your control throughout.

Cancellation

Growth Management is billed monthly in advance. [TODO: confirm the notice period for ending a monthly engagement, and any minimum term, before this page goes live. Not yet decided.]

Governing law

These terms, and any agreement built on them, are governed by the law of England and Wales.

Questions about these terms: hello@xpixel.com.